Information
Returns & Refunds
We want every treat to bring joy. Here's how we handle things if something isn't quite right.
Our Approach
Because our products are perishable, handmade baked goods, we handle returns and refunds on a case-by-case basis. If your order isn't right — whether it's a quality concern or a mix-up — please contact us as soon as possible and we'll make it right.
This is placeholder copy intended as a starting point. Please review and customize it to reflect your actual refund and return practices before publishing.
Contact us promptly
Reach out as soon as you notice an issue so we can understand what happened and find the best solution.
Quality guarantee
If a treat doesn't meet expectations, we want to know — and we'll work with you to make it right.
Custom orders
Custom and made-to-order items are non-refundable once production has begun, but please reach out if there's a concern.